Returns & Exchanges

At Kovafood, we strive for the highest quality in every bite; however, due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or defective. Please contact us within 48 hours of delivery to ensure a swift resolution for any quality concerns.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of receiving your order, including your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photos of the damaged product and the shipping packaging to help our quality control team investigate the discrepancy.

• 3.
  Evaluation

  Our team will review your claim within 2 business days to determine if a replacement, store credit, or full refund is appropriate based on our freshness guarantee.

• 4.
  Resolution

  Once approved, we will immediately process your refund to the original payment method or dispatch a fresh replacement shipment at no additional cost to you.